Patient Care Coordinator - Evergreen Dental

dentalcorp•Halifax, NS

5d•Onsite

About The Position

At Evergreen Dental, we embrace a balanced approach to health and wellness while proudly serving families in Dartmouth, Cole Harbour, and surrounding areas. Our highly trained team offers expertise across a broad range of dental procedures, ensuring comprehensive care for every patient. Founded in 2009, Evergreen Dental has been a cornerstone of the Dartmouth community for nearly 30 years. Located in the heart of downtown Dartmouth, our practice thrives in a vibrant and growing city that blends urban living with natural beauty. With stunning waterfront views, a lively arts scene, and abundant parks and outdoor activities, Dartmouth is an exceptional place to live and work. Our dedicated team is committed to continuing our tradition of excellent care. We’re passionate about fostering long-term relationships with patients and would love for you to become part of our growing dental family. We’re proud to maintain a 4.9-star rating on Google reviews, reflecting our dedication to exceptional patient care, continuous learning, and the use of innovative dental technologies. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner