Temporary Patient Care Coordinator - Bronx, NY

Audibel•New York, NY

12h•$18 - $21•Onsite

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources. At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. Monday-Friday 8:00-5:00 Spanish Bilingual Preferred This is a temporary assignment for 89 days with a potential for hire dependent upon business need. Our Culture An experienced team built around a culture of professional growth and knowledge-sharing. We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices. We serve with passion, purpose and excellence. Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

Requirements

High school diploma preferred or equivalent work history.
1-2 years experience in a customer service or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.

Nice To Haves

Bilingual Spanish Speaking strongly preferred.

Responsibilities

Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
Complete Varied Tasks
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.