Patient Care Coordinator|Concord Occupational and Employee Health|Full Time

Concord Hospital•Concord, NH

16d•Onsite

About The Position

Coordinate appropriate documents; resolve questions, inconsistencies, or missing information on documents for upcoming appointments via phone/email and in person. Request documentation from clients as required to complete the appointment process. Respond to inquiries related to booking appointments via phone and email; including a knowledge of workers' compensation related appointments/needs. Identify and interpret appropriate steps to resolve the needs of the individual and/or client to facilitate processes. Able to accurately and efficiently compile, process and update extensive record keeping as necessary, in order to facilitate client appointments.

Requirements

High School degree or General Educational Development equivalency required; must pass annual registration competency exam.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.

Nice To Haves

Demonstrated customer service ability to interact with the public, staff and patients preferred.
Familiarity with medical terminology preferred.

Responsibilities

Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
Obtains and verifies insurance and demographic information.
Makes collection attempts while providing education on resources available.
Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
Schedules, confirms or reschedules patient appointments.
Works Televox Reports daily.
Promotes Patient Connect enrollment.
Responsible for distribution of mail, faxes and electronic desktops.
Receives; tracks and educates patient of form completion requests.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.