Patient Care Coordinator - Gladstone Dental Centre

dentalcorp•Halifax, NS

23h•CA$24 - CA$26•Onsite

About The Position

At Gladstone Dental Centre, we believe every great patient experience begins with a caring and connected team. Proudly serving the Halifax community, we're committed to providing high-quality dental care in a welcoming, supportive environment where patients feel valued and team members are empowered to do their best work. We take pride in building lasting relationships through compassion, collaboration, and exceptional service. We're looking for someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of a team that truly makes a difference. As our Patient Care Coordinator, you'll be one of the first friendly faces our patients see and a key part of creating a positive, seamless experience from start to finish. If you're passionate about customer service and enjoy working with people, we'd love to welcome you to our team.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner