Patient Care Coordinator - Dr. Matthew Abola

Hospital for Special Surgery • Paramus, NY

4d • Hybrid

About The Position

In this role you will provide comprehensive administrative support to an HSS physician practice, assisting in the day-to-day services and contributing to an environment of clinical excellence. Your duties will entail arranging meetings and conferences, developing processes to maximize office resources and equipment, and anticipating the needs of patients and physician as they arise. Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team.

Requirements

• High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
• 2 Healthcare/Medical-Medical Secretary
• Excellent verbal and written communication skills
• Strong customer service orientation
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to escalate issues appropriately
• Consistently displays a positive attitude towards one’s work and work environment
• Strong computer skills
• Knowledge of healthcare industry including regulations

Nice To Haves

• Experience with Epic preferred
• Familiarity with medical terminology, preferred

Responsibilities

• Triage calls and patient inquiries
• Scheduling patients appointments and procedures
• Conducting verification of medical insurance
• Collecting patient payments
• Obtaining insurance pre-certifications and authorizations
• Filing/chart preparation
• Liaising with billing company
• Answers phones and greets patients courteously, clearly, and efficiently
• Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions
• Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office’s protocol
• Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services accurately, following the provider’s protocol as directed by the physician or office manager
• Coordinates referral processes with accuracy and urgency
• Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified
• Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed)
• Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed
• Ensures all information is collected from patients to ensure timely billing
• Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams
• Accurately scans patient records per hospital guidelines
• Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence
• Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently
• Learns and adapts to new systems, policies and technologies relevant to office operations
• Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates
• Takes initiative to resolve issues and assist colleagues
• Adapts to workflow changes and supports team productivity
• Fulfills a lead role in the office when covering for Office Manager during time off
• Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed

Benefits

• Additional benefits consistent with the role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED