Patient Care Coordinator

Compass Health Center•Oak Brook, IL

28d•$20 - $21•Onsite

About The Position

Compass Health Center is seeking a Patient Care Coordinator to provide essential clerical support for patients. This role is crucial in ensuring patients and their families receive exemplary care, with sensitivity to their individual psychiatric conditions. The position is based at our modern, state-of-the-art facility in Oak Brook, which offers an inviting therapeutic environment for both patients and employees.

Requirements

High school diploma required.
1-2 years of customer service experience.
Excellent written and verbal communication skills.
Strong organization and planning skills; detail oriented.
Ability to multi-task in a fast-paced environment.
Computer proficiency and ability to learn new software.
Conflict resolution and problem-solving skills.
Able to work assigned schedule.

Nice To Haves

Associates degree preferred.

Responsibilities

Greets and orients all patients, visitors, and staff who enter the building.
Answers incoming calls in a warm and welcoming manner.
Maintains a neat and orderly reception area.
Maintains awareness of patients, visitors, and staff who are in the building.
Completes intake calls and schedules intake appointments.
Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
Maintains patient charts according to confidentiality standards and policy, ensuring all patient, visitor, and staff confidentiality according to HIPAA requirements and Compass policy.
Utilizes Electronic Medical Record system to verify patient appointments and schedule appointments for clinicians and/or outpatient psychiatrists with patients.
Obtains payment methods for program or outpatient appointments.
Collects payments and issues receipts for outpatient psychiatry and/or therapist appointments rendered.
Opens and closes facility in a timely manner according to procedure.
Performs clerical duties to ensure efficient operations of the center, including managing computers, office equipment, copiers, fax, scanner, and postage equipment.
Performs other related duties as assigned.