Patient Care Coordinator

Smile Brands • Olympia, WA

32d • Hybrid

About The Position

Bright Now! Dental supported by Smile Brands is seeking a friendly, organized, and patient-focused Travel Specialty Patient Care Coordinator to support our specialty practices in the Olympia, WA area. If you enjoy building relationships with patients, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we'd love to meet you! As a Travel Specialty Patient Care Coordinator, you'll play an essential role in creating a welcoming patient experience while supporting multiple specialty offices. You'll help coordinate appointments, assist with insurance verification and treatment planning, and ensure smooth day-to-day office operations. This is an excellent opportunity for someone who enjoys variety, teamwork, and making a positive impact on patients' lives.

Requirements

• Previous customer service experience required.
• Strong communication and interpersonal skills with a patient-first mindset.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Ability to travel between assigned specialty offices.

Nice To Haves

• Experience in a dental or medical office preferred.
• Experience with dental practice management software and insurance verification is a plus.
• Previous experience in a dental or medical office setting

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Schedule specialty appointments and coordinate patient care across multiple locations.
• Verify insurance benefits, obtain authorizations, and discuss financial arrangements with patients.
• Support specialty providers by managing patient communications and ensuring efficient office flow.
• Maintain accurate patient records and documentation.
• Answer phones, respond to patient inquiries, and provide exceptional customer service.
• Collaborate with doctors and clinical teams to ensure a seamless patient experience.
• Travel to assigned specialty offices within the Olympia market based on business needs.

Benefits

• paid time off (“PTO”)
• health
• dental
• vision
• health savings account
• telemedicine
• flexible spending accounts
• life insurance
• disability insurance
• employee discount programs
• pet insurance
• a 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed