Patient Care Coordinator

Ivy Fertility•San Diego, CA

1d•Onsite

About The Position

SDFC is seeking a full-time, Patient Care Coordinator for our Del Mar location. The Patient Care Coordinator (PCC) serves as a primary point of contact for patients undergoing fertility treatment. This role is responsible for coordinating care across the clinical, financial, and administrative aspects of a patient’s journey. The PCC ensures patients are prepared, educated, financially cleared, and supported throughout all phases of treatment while maintaining accurate and complete documentation in the electronic medical record (EMR).

Requirements

High school diploma required
Minimum of 1–2 years of experience in fertility or women's health experience
Experience working with EMRs required
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple patients and tasks in a fast-paced environment
Compassionate, patient-centered approach with high emotional intelligence

Nice To Haves

associate’s or bachelor’s degree preferred
Familiarity with fertility treatment cycles, medications, and terminology
Experience coordinating insurance, authorizations, or financial clearance

Responsibilities

Serve as a consistent liaison between patients, physicians, nursing staff, embryology, and financial teams
Facilitate timely, clear, and compassionate communication with patients regarding next steps, instructions, and expectations
Educate patients on the treatment process, required testing, timelines, and key milestones
Ensure patients are informed, prepared, and up to date at each stage of care
Manage and support physician schedules related to patient visits and treatment cycles
Assist patients with scheduling appointments, procedures, and follow-up visits
Coordinate care to ensure appropriate sequencing of visits and testing
Prepare and review patient charts in the EMR prior to appointments and treatment cycles
Ensure all required documentation, labs, imaging, and consents are complete and current
Maintain accurate, organized, and timely chart updates throughout the patient’s care
Coordinate and track required pre-cycle testing, including labs and diagnostic procedures
Review testing requirements with patients and ensure completion prior to treatment start
Facilitate patient consents and confirm all required forms are signed and documented
Coordinate with the financial team to ensure patients are financially cleared prior to treatment
Communicate financial requirements, approvals, and outstanding items to patients as needed
Prepare patients for their treatment calendar and review key dates, medications, and expectations
Order pre-treatment medications per physician protocols and clinic processes
Prepare patient charts for treatment cycles, ensuring all components are complete prior to cycle start
Ensure adherence to clinic policies, protocols, and regulatory requirements
Maintain patient confidentiality and HIPAA compliance at all time
Other duties as assigned.