Patient Care Coordinator - Beacon Ortho Harrison Ave - Hand clinic

Upstream Rehabilitation•Cincinnati, OH

About The Position

Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its hand clinic in Cincinnati, Ohio. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling appointments and referrals, verifying insurance coverage, collecting payments, and maintaining an orderly front office. Coordinators use multiple computer programs and handle scheduling, documentation, deposits, inventory, and other clinic processes. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Additional hours or attendance at some evening and weekend events may be required.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills.
Ability to perform sedentary work, communicate and exchange information, operate a computer and office equipment, type repetitively, and view and read a computer screen.
Ability to occasionally walk, stand, and handle items weighing 0–20 pounds.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify insurance coverage and collect all money due at the time of service.
Make welcome calls and monitor and influence arrival rates through a positive customer experience.
Manage the clinic schedule efficiently, including caseloads, discharge candidates, progress notes, and insurance reporting.
Manage document routing, non-clinical documentation, deposits, personal overtime, and clinic inventory.
Maintain an orderly and organized front office workspace.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.