Patient Care Coordinator- Front Desk Reception
South Coast Dermatology•Weymouth, MA
•Onsite
About The Position
The Patient Care Coordinator serves as the primary point of contact for patients and plays a crucial role in delivering an exceptional, concierge-level experience in our private dermatology practice. This position combines patient-facing hospitality with strong administrative expertise, including insurance verification, billing support, and care coordination. The ideal candidate is a professional, detail-oriented, discreet individual committed to providing seamless, high-touch service from check-in through follow-up.
Requirements
- Professional, detail-oriented, discreet individual
- Strong administrative expertise
- Experience with insurance verification, billing support, and care coordination
- Ability to provide seamless, high-touch service
- Ability to multitask in a fast-paced setting
- Knowledge of HIPAA regulations
Nice To Haves
- Experience in a private dermatology practice
- Concierge-level patient experience skills
Responsibilities
- Welcome patients with warmth, professionalism, and discretion in a clinical environment
- Manage appointment scheduling, confirmations, and patient flow efficiently
- Serve as a knowledgeable point of contact for patient questions regarding services, policies, and next steps
- Maintain a calm, polished demeanor while multitasking in a fast-paced setting
- Verify insurance eligibility, benefits, referrals, and authorizations before appointments
- Clearly communicate coverage, estimates, and financial responsibility to patients
- Collect co-pays, deductibles, and outstanding balances at the time of service
- Assist with billing inquiries, claim follow-up, and payment posting
- Collaborate with providers to ensure accurate documentation and claims submission
- Complete patient registration and intake, ensuring accuracy and confidentiality
- Maintain electronic medical records in compliance with HIPAA regulations
- Obtain and scan required forms, consents, and insurance documentation
- Support daily front office operations and assist with administrative tasks
- Communicate effectively with clinical staff to ensure smooth patient care transitions
- Uphold practice standards, policies, and brand presentation
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with employer match
- Paid time off (PTO)
- 10 paid holidays
- Free parking
- Free lunches
- Employee appreciation events
- Professional development
- Discounted skincare products
- Discounted cosmetic procedures
- Company Provided Scrubs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
