Patient Care Coordinator - Maple Grove Prosthodontics
About The Position
The Dental Specialists Maple Grove Prosthodontics is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join their team. This role serves as the first point of contact for patients, aiming to create a welcoming experience and assist them through their specialty dental care journey. The position is crucial to the patient care team, emphasizing compassionate service, clear communication, and attention to detail. The Dental Specialists is a leading specialty dental organization committed to supporting team members through collaboration, professional development, and a dedication to outstanding care.
Requirements
- Warm, friendly, and professional with a passion for helping others
- Ability to remain calm and adaptable in a fast-paced environment
- Strong organizational skills with exceptional attention to detail
- Excellent verbal and written communication skills
- Strong multitasking and schedule coordination abilities
- Positive attitude and commitment to outstanding customer service
- Comfort learning and utilizing new technology and software systems
- Proficiency with Microsoft Office and general data entry skills
- Strong problem-solving skills and a proactive approach to supporting patients and teammates
- Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred
Nice To Haves
- Dental insurance knowledge is a plus, but not required
Responsibilities
- Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
- Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
- Answer patient questions regarding appointments, billing, and insurance benefits
- Verify insurance coverage and assist with patient account management
- Accurately enter and maintain patient information and records
- Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
- Utilize scheduling and practice management software to support daily operations
- Assist with resolving patient concerns and identifying solutions that support a positive patient experience
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Orthodontia coverage
- Paid time off
- Paid holidays
- 401(k) with company match
- Roth options
- Health savings account options
- Flexible spending account options
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- Pet insurance
- Employee Stock Purchase Plan (ESPP) purchase options
- Company-supported continuing education
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
