Patient Care Coordinator – Surgery Center

Eye Associates Of New Mexico • Santa Fe, NM

3d • Onsite

About The Position

Eye Associates of New Mexico is seeking a full-time Patient Care Coordinator to join their Ambulatory Surgery Center team in Santa Fe. This role is ideal for someone who enjoys working with patients, staying organized in a busy environment, and being an important part of a collaborative healthcare team. The Patient Care Coordinator will assist patients with the administrative aspects of their surgical experience, including check-in, answering questions, preparing patient charts, coordinating records, and assisting with insurance and payment information. This position involves close collaboration with patients, families, nursing staff, scheduling, billing, and physician teams.

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to stay organized and pay close attention to detail
• Comfortable working with computers and learning healthcare systems
• Ability to communicate professionally and positively with patients, coworkers, and physicians

Nice To Haves

• Knowledge of medical terminology
• 2 years of healthcare experience

Responsibilities

• Welcome and check in patients on the day of surgery
• Serve as a helpful point of contact for patients and their families
• Verify patient demographics and assist with collection of patient payments/co-pays
• Work with the Billing Department on insurance verification and payment information
• Prepare and organize patient charts for upcoming surgeries
• Maintain surgery scheduling information and assist with same-day/add-on cases
• Process and post payments and assist with daily balancing and deposits
• Maintain and retrieve medical records, physician requests, dictations, and pathology documentation
• Answer phones and communicate with patients, physicians, physician offices, and team members
• Help keep information accurate, organized, and moving efficiently throughout the surgery center
• Provide backup support in other administrative areas as needed

Benefits

• Paid Time Off (PTO)
• 8 paid holidays
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life Insurance
• Company-paid AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED