Patient Care Coordinator – Surgery Center

Eye Associates Of New Mexico • Santa Fe, NM

3d • Onsite

About The Position

Eye Associates of New Mexico is seeking a full-time Patient Care Coordinator to join our Ambulatory Surgery Center team in Santa Fe. This role is ideal for someone who enjoys working with patients, staying organized in a busy environment, and being an important part of a collaborative healthcare team. The Patient Care Coordinator will assist patients with the administrative aspects of their surgical experience, including check-in, answering questions, preparing patient charts, coordinating records, and providing assistance with insurance and payment information. This position involves close collaboration with patients, families, and internal teams such as nursing, scheduling, billing, and physicians.

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to stay organized and pay close attention to detail
• Comfortable working with computers and learning healthcare systems
• Ability to communicate professionally and positively with patients, coworkers, and physicians

Nice To Haves

• Knowledge of medical terminology
• 2 years of healthcare experience

Responsibilities

• Welcome and check in patients on the day of surgery
• Serve as a helpful point of contact for patients and their families
• Verify patient demographics and assist with collection of patient payments/co-pays
• Work with the Billing Department on insurance verification and payment information
• Prepare and organize patient charts for upcoming surgeries
• Maintain surgery scheduling information and assist with same-day/add-on cases
• Process and post payments and assist with daily balancing and deposits
• Maintain and retrieve medical records, physician requests, dictations, and pathology documentation
• Answer phones and communicate with patients, physicians, physician offices, and team members
• Help keep information accurate, organized, and moving efficiently throughout the surgery center
• Provide backup support in other administrative areas as needed

Benefits

• Paid Time Off (PTO)
• 8 paid holidays — including the day after Thanksgiving and Christmas Eve
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life Insurance
• Company-paid AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED