Patient Care Coordinator

US Physical Therapy • Lincoln, NE

29d • Onsite

About The Position

We're looking for a friendly, organized, and motivated Patient Care Coordinator to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you. Welcome patients with professionalism, warmth, and compassion.

Requirements

• High school diploma or GED required
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong computer and data entry skills with excellent attention to detail
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care

Nice To Haves

• Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred
• Experience verifying insurance benefits and obtaining prior authorizations is preferred.
• Experience with electronic medical records (EMR) preferred
• Loves interacting with people and creating positive first impressions
• Takes ownership of their work and follows through on commitments
• Thrives in a collaborative, team-oriented environment
• Maintains professionalism under pressure
• Is organized, proactive, and solutions-focused
• Understands that exceptional patient care begins at the front desk

Responsibilities

• Register new patients and accurately collect demographic, insurance, and financial information
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations before treatment
• Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Collect copayments, balances, and process patient payments according to office procedures
• Communicate effectively with therapists regarding scheduling needs and patient concerns
• Answer multi-line phones and respond promptly to patient inquiries

Benefits

• Competitive compensation
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive
• A collaborative, supportive, family-friendly work environment
• The opportunity to work alongside highly skilled clinicians and an exceptional support team
• A company culture focused on investing in its people and celebrating success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED