Patient Care Coordinator-Glendale, CA
About The Position
AudioNova, part of Sonova, is hiring a Patient Care Coordinator in its Glendale, California clinic. The Hearing Care Coordinator works closely with clinical staff and Hearing Care Professionals to support patients and referring physicians and help ensure quality care and service. The role includes scheduling appointments, verifying insurance benefits and authorizations, assisting patients with clinic support needs, and carrying out administrative and operational tasks. The position also supports patient follow-up, payment processing, equipment and inventory management, and monthly community outreach events. The listed current pay is $22.00–$23.00 per hour plus a monthly sales bonus. Clinic hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge with hearing aids is a plus.
- EMR/EHR experience is a plus.
- Two or more years of experience in a health care environment is preferred.
Responsibilities
- Greet patients with a positive and professional attitude.
- Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Complete insurance benefit checks and authorizations for each patient.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Use general sales knowledge to support accessory sales and patient needs.
- Process patient orders, receive orders, verify pickups, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, order and monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- 401(k) with company match.
- Medical, dental, and vision coverage.
- Free hearing aids for employees and discounts for qualified family members.
- PTO and holiday time.
- No nights or weekends.
- Legal Shield and identity theft protection.
- One floating holiday per year.
- Monthly sales bonus.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
