Patient Care Coordinator 39909

Bright Now! Dental • Los Angeles, CA

1d

About The Position

As a Patient Care Coordinator, you’ll be one of the first people patients meet and an important part of their experience. You’ll help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You’ll bring the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making every visit personal, positive, and easy.

This role goes beyond front-office work: you’ll help patients feel comfortable, understand their care, and take the next step toward a healthier smile. You’ll build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations.

Requirements

• At least 1 year of experience in a dental, healthcare, medical, hospitality, or customer-service environment is preferred.
• Strong communication and interpersonal skills.
• Genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organizational skills and attention to detail.
• Comfort working in a fast-paced, team-oriented environment.
• Positive, professional, patient-first approach.

Nice To Haves

• Previous experience in a dental or medical office setting.
• Knowledge of dental terminology.

Responsibilities

• Create a warm, welcoming environment and make every patient feel valued upon arrival.
• Support patients throughout visits, including check-in and check-out, appointment scheduling, insurance verification, and answering care-related questions.
• Help patients understand treatment recommendations, payment options, and available financial arrangements.
• Build trusting relationships and help make patients’ dental experiences comfortable and stress-free.
• Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
• Maintain an efficient schedule and help maximize opportunities for patients to receive care.
• Show genuine appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.

Benefits

• Paid time off (PTO)
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Telemedicine
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee discount programs
• Pet insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed