Patient Care Coordinator

InnovaCare•Winter Haven, FL

16d•Onsite

About The Position

InnovaCare Management Services Company, LLC is seeking a Patient Care Coordinator (PCC) to manage the front desk workflow, patient schedules, and assist patients with various needs. The PCC will be responsible for welcoming patients, managing wait times, maintaining accurate patient information, and assisting with financial responsibilities. This role also involves managing medical records and ensuring smooth communication between patients, providers, and medical assistants.

Requirements

Ability to manage waiting room times and communicate delays.
Proficiency in managing front desk workflow and provider schedules.
Skill in obtaining, recording, and updating patient registration information.
Capability to assist patients with healthcare system issues, financial or social barriers.
Experience with patient intake processes and scanning documents.
Ability to collect patient financial responsibilities and issue receipts.
Experience managing a cashier box, balancing deposits, and preparing bank deposits.
Proficiency in answering phones and scheduling appointments.
Experience managing medical records, including filing, scanning, and preparation.
Ability to process requests for medical records release.
Familiarity with E-Verify.

Nice To Haves

Assisting case managers with scheduling hospital follow-up.

Responsibilities

Welcome patients and visitors upon arrival to the clinic.
Manage the waiting room to ensure wait times are within 15 minutes of arrival, notifying patients of any delays.
Manage the front desk workflow and communicate with Medical Assistants (MAs).
Manage the providers' schedules daily.
Maintain accurate registration by obtaining, recording, and updating personal and financial information.
Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
Assist patients with intake processes, including scanning required documents.
Collect patient's financial responsibility (e.g., co-payments, co-insurance, deductibles) or issue receipts.
May manage cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
Process walk-in patients and visitors, greet them, promptly and professionally answer phone calls, and if applicable, schedule appointments per guidelines.
Answer phones and schedule appointments.
May also assist the case manager with scheduling hospital follow-up.
Manage medical records (maintain, file/scan, prepare for schedule).
Ensure all correspondence is scanned and/or filed in a timely manner.
Process requests for medical records release and maintain appropriate logs.
Perform all other related duties as assigned.