Patient Care Coordinator- Harborview - Hand & Peripheral Clinic

University of Washington•Seattle, WA

5d•Onsite

About The Position

Harborview - Hand & Peripheral Clinic has an outstanding opportunity for a Full-time Days Patient Care Coordinator. This position is conveniently located near public transportation and offers an opportunity to make a difference for patients and employees, with potential for career growth. The Foot & Ankle Center at Harborview provides consultation and surgical treatment for complex foot and ankle reconstruction, including arthritis, deformities, genetic anomalies, sports injuries and traumatic injury. We also offer podiatry services and non-surgical treatments. We partner with our patients to develop an individualized treatment plan that will provide the best outcome for foot and ankle mobility and function.

Requirements

A Bachelor’s degree in a medically related or public relations field, AND two (2) years experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.
Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

Acts as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services.
Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.
May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic.
May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager/Department Administrator.
Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Responsible for coordination of pre-admission tests and procedures.
Schedules and communicates pre-op planning and preparation to patient.
Sends appointment and other information to patients.
Manages OR block time.
Releases block time and requests elective OR time through the Surgical Services Website.
Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system.
Will monitor case order day prior to surgery and make any necessary changes.