Patient Care Coordinator|Primary Care Meredith NH - Monday through Friday no weekends

Concord Hospital Health System • Meredith, NH

13d • Onsite

About The Position

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Patient Care Coordinator performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure they receive timely, efficient, and compassionate customer service.

The role supports patient intake and medical record management, appointment scheduling, incoming communications, insurance and demographic verification, referral coordination, and administrative workflows. It also includes coordinating projects and activities, working independently and as part of a team, and supporting a patient-centered medical home.

The position is based in Primary Care in Meredith, New Hampshire, Monday through Friday, with no weekends. The work is classified as light material handling. The employee is occasionally exposed to airborne pathogens, and the work environment typically has moderate noise.

Requirements

• High school degree or General Educational Development equivalency required.
• Must pass the annual registration competency exam.
• Proven customer service experience.
• Ability to interact with the public, staff, and patients is preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.
• Familiarity with medical terminology is preferred.

Nice To Haves

• Demonstrated customer service ability to interact with the public, staff, and patients.
• Familiarity with medical terminology.

Responsibilities

• Greet and arrive patients, obtain signatures for required documentation, and follow CHMG policies and procedures.
• Obtain and verify insurance and demographic information; make collection attempts while educating patients about available resources; and reconcile work lists and reports.
• Facilitate patient care between primary, specialty, and ancillary services.
• Coordinate intake of information for new and existing patients and create and maintain medical records.
• Process and route incoming calls and requests, and respond to departmental and practice inquiries.
• Schedule, confirm, or reschedule patient appointments; work Televox Reports daily; and promote Patient Connect enrollment.
• Distribute mail, faxes, and electronic desktops; receive and track form-completion requests; and educate patients about those requests.
• Support a culture of “yes” in support of a patient-centered medical home.
• Work independently and with a team on special, nonrecurring, and ongoing projects; coordinate multiple aspects of projects, events, and other complex activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED