Patient Care Coordinator-Upland, CA

Sonova International•Upland, CA

10d•Onsite

About The Position

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. This role involves greeting patients, managing appointments, verifying insurance, providing patient support, processing payments and repairs, managing inventory, and assisting with event planning. The position requires a high school diploma or equivalent, with an associate's degree being preferred. Prior experience or knowledge with hearing aids is a plus, as are strong communication and relationship-building skills, proficiency in Microsoft Office and Outlook, and knowledge of HIPAA regulations. EMR/EHR experience and Spanish speaking skills are also a plus. A minimum of 2 years in a healthcare environment and previous customer service experience are preferred.

Requirements

High School Diploma or equivalent
Prior experience/knowledge with hearing aids is a plus
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Spanish speaking preferred
2+ years in a health care environment is preferred
Previous customer service experience is required

Nice To Haves

Associates degree, preferred
EMR/EHR experience a plus
Spanish speaking preferred

Responsibilities

Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patient’s insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month