Patient Care Coodinator - Sherbourne Dental Associates

Sherbourne Dental Associates • Toronto, ON

18h • Onsite

About The Position

We are looking for someone who owns the patient experience. You’re the calm in someone’s anxious moment, the clarity when things feel overwhelming, and the reason a patient chooses to come back. This role involves welcoming patients with warmth and confidence, keeping the clinic running smoothly through managing phones, scheduling, check-ins, and billing, clearly explaining treatment plans and insurance, and acting as the connection between patients and the clinical team. We are an equal opportunity employer committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. We use AI tools to support parts of our hiring process, but all interviews and final decisions are led by real people who value genuine connection and human judgment.

Requirements

• 2+ years in a dental office
• Strong understanding of dental terminology
• Experience with Cleardent or similar software
• Clear, calm, and confident communication

Nice To Haves

• You lead with a hospitality mindset
• You stay composed in a fast-paced environment
• You’re organized, proactive, and dependable

Responsibilities

• Welcome patients with warmth and confidence
• Keep the clinic running smoothly — phones, scheduling, check-ins, billing
• Clearly explain treatment plans and insurance
• Be the connection between patients and the clinical team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed