Lake Eye Associates - Patient Care Representative

US Eye•Wildwood, FL

3h•Onsite

About The Position

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. They are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery, with 55 clinics, 5 surgery centers, over 100 providers, and more than 1,200 team members system wide across Florida, the Carolinas, and Virginia. Lake Eye Associates, a part of US Eye, offers compassionate treatments for a wide range of eye conditions and diseases, from general eye care to laser cataract surgery and cosmetic eyelid surgery, all managed by experienced ophthalmologists and highly trained staff. They also provide on-site optical departments. The Patient Care Representative is responsible for maintaining a friendly, professional environment as the first and last point-of-contact for patients, requiring politeness, attentiveness, and organization to enhance the overall patient experience.

Requirements

Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
High school diploma
Prior experience in a customer service role
Must be able to work under pressure and respond to patient requests in a positive manner

Responsibilities

Greet and direct all patients, visitors, and staff upon entry of the practice.
Monitor the reception areas throughout the day and provide assistance as needed.
Verification of insurance coverage for patients
Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
Cross-check and update next-day charts as evidenced by the appointment schedule.
Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
Complete appointment confirmation calls based on the patient appointment schedule.
Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
Fill out essential reports and forms as requested.