Patient Care Coordinator (Medical)

Comprehensive Community Health Centers•Glendale, CA

4d•Onsite

About The Position

The Patient Care Coordinator (Medical) is responsible for exchanging pertinent non-routine information, answering questions, and offering guidance to individuals on a continual basis through face-to-face interaction, written correspondence, or telephone. This role involves greeting, instructing, directing, and scheduling patients.

Requirements

High School Diploma or GED
Experience in operating a computer and word processing
Must be bilingual in English and Spanish

Nice To Haves

Two years experience in a medical office setting
Medical Assistant Certification
Certification through AAMA

Responsibilities

Monitor patient/provider schedule, following office policies.
Ensure the registration and lobby areas are appropriately maintained.
Greet and Sign In patients, providing exceptional patient experience.
Check in patients, verify and update necessary information in the medical record through PM system.
Ensure all necessary household and income information is current.
Collect co-pays, deductibles and payments as required.
Obtain and verify patient’s current insurance information.
Prepare welcome packets for future patients.
Register patient data through PM system, including scanning of all documents.
Answer and screen telephone calls, take messages and provide information.
Sort and deliver mail to Office Manager.
Attend meetings as required.
Prepare daily batches for business office.
Prepare requested daily statistical information.
Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
Know rules and procedures for release of information.
Acquire appropriate signatures.
Submit appropriate information per procedure.
Report equipment or supplies needed to Office Manager.
Report malfunctioning equipment to Office Manager.
Obtain charge information, coding and data entry.
Complete billing and collection processes and prepare for distribution to appropriate sources.
Stay in compliance with all HIPAA regulations.
Perform other assigned duties under the direction of the Office Manager or Physician.