Patient Care Coordinator _BIDMC
About The Position
The Patient Care Coordinator (PCC) in the Radiology/Breast Imaging department provides comprehensive administrative, scheduling, and patient-facing support for breast imaging services, including mammography, breast ultrasound, and breast MRI. This role supports three core operational areas—Image Archive, Reception/Front Desk, and Scheduling—with an additional focus on coordinating incoming Dana-Farber Cancer Institute (DFCI) mammography patients. The PCC ensures seamless access to care, accurate imaging record management, and compassionate, efficient experience for patients undergoing breast imaging.
Requirements
- High school diploma or equivalent required
- Strong communication, empathy, and customer service skills.
- Ability to work in a fast-paced, emotionally sensitive clinical environment.
- Excellent attention to detail, especially when handling imaging records and DFCI referrals.
Nice To Haves
- associate or bachelor’s degree preferred
- Prior experience in Radiology, Breast Imaging, Oncology, or women’s health strongly preferred.
- Familiarity with PACS, EMR systems (Epic), and breast imaging workflows is highly desirable.
Responsibilities
- Serve as the primary administrative liaison for incoming DFCI mammography patients, ensuring timely access to screening and diagnostic breast imaging.
- Coordinate with DFCI clinical teams, nurse navigators, and referral coordinators to obtain necessary orders, clinical notes, and prior imaging.
- Schedule mammography, breast ultrasound, and breast MRI exams according to Breast Care protocols, clinical urgency, and modality availability.
- Communicate exam preparation instructions and ensure patients understand next steps in their care.
- Track and prioritize DFCI referrals to support continuity of oncology and survivorship care.
- Resolve scheduling conflicts, incomplete orders, or missing documentation by collaborating with DFCI and internal Radiology teams.
- Process incoming outside breast imaging (mammograms, ultrasounds, MRIs) for DFCI and internal patients, ensuring timely upload into PACS.
- Verify correct labeling, accession matching, and reconciliation of prior breast imaging studies.
- Support radiologists by ensuring all prior mammography images are available for comparison before interpretation.
- Handle patient and provider requests for image release, CD creation, and secure digital transfer.
- Maintain strict compliance with HIPAA and institutional policies regarding sensitive breast imaging records.
- Welcome and check in patients arriving for breast imaging exams, providing a warm, supportive, and privacy-sensitive environment.
- Verify patient identity, insurance, and breast imaging orders; update demographic and clinical information.
- Communicate expected wait times, exam flow, and preparation steps.
- Triage patient concerns and escalate clinical questions to technologists, nurses, or breast imaging navigators.
- Support patients who may be anxious or undergoing diagnostic follow-up after abnormal findings.
- Maintain a calm, organized, and patient-centered reception area.
- Work closely with breast imaging technologists, radiologists, nurse navigators, and DFCI oncology teams.
- Assist with patient flow during high-volume screening and diagnostic sessions.
- Participate in multidisciplinary coordination for patients requiring same-day diagnostic workups.
- Provide coverage across Radiology administrative functions as needed.
Benefits
- comprehensive compensation and benefits
- help you achieve a healthy and balanced life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
