Patient Care Coordinator

Health Haven•Okeechobee, FL

14d•Onsite

About The Position

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development. We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care. This position focuses on creating an exceptional patient experience by supporting front office operations, assisting clinical providers, coordinating patient appointments, and ensuring efficient daily workflows within our behavioral health practice.

Requirements

High school diploma or equivalent required
Current phlebotomy experience required
Experience administering injections required
Strong customer service and patient communication skills
Ability to remain calm and professional while interacting with distressed or emotionally vulnerable patients
Excellent interpersonal, organizational, and time management skills
Strong attention to detail and ability to multitask in a fast-paced clinical environment
Commitment to compassionate, ethical, and patient-centered care

Nice To Haves

Medical Assistant certification preferred
Previous experience working in a behavioral health, psychiatry, primary care, neurology, or specialty medical practice preferred
Experience working with individuals experiencing mental health conditions preferred
TMS experience is highly preferred
Experience with electronic medical records (EMR) systems preferred
Fluent in English; ability to communicate in Spanish is highly preferred

Responsibilities

Welcome patients, answer incoming calls, respond to patient inquiries, verify demographic and insurance information, collect required documentation, process payments, and maintain an organized and professional reception area.
Communicate professionally and compassionately with patients, families, and caregivers while providing exceptional customer service, addressing concerns appropriately, and helping individuals navigate their behavioral health treatment journey.
Schedule new and returning patient appointments, coordinate provider schedules, manage appointment confirmations, process cancellations and rescheduling requests, and assist with treatment coordination across multiple service lines.
Maintain accurate patient records, ensure timely documentation, assist with administrative workflows, support operational efficiency initiatives, and contribute to continuous process improvement.
Maintain compliance with HIPAA requirements, OSHA standards, organizational policies, infection control procedures, and all applicable regulatory guidelines while protecting patient confidentiality and safety.
Provide a calm, welcoming, and supportive environment for patients who may be experiencing emotional distress, anxiety, depression, or other behavioral health concerns by demonstrating professionalism, empathy, patience, and sound judgment while notifying clinical staff when additional support is needed.
Partner closely with psychiatrists, therapists, medical assistants, research staff, and administrative team members to ensure seamless communication, coordinated patient care, and efficient daily operations.