Patient Care Coordinator, CHOC Health Alliance
About The Position
The Patient Care Coordinator serves as a liaison between CHOC Health Alliance members/families, medical providers, and behavioral health providers. Identifies and reduces barriers to members' care, assists the members in locating and accessing resources, and educates the members on the importance of accessing care promptly. Serves as the primary point of contact for the member and/or family and will be an integral part of the member's interdisciplinary care team. Provides support to the members as they navigate the health care system and works closely with member's case management team to resolve access, medical, and psychosocial related issues.
Requirements
- Minimum one (1) year of related experience.
- High School Diploma/ GED or equivalent.
- Ability to maintain accurate records and documentation.
- Ability to effectively interview members to determine the client's strengths, problems, functional status, goals, and need for specific services/resources.
- Ability to develop rapport, establish and effective interpersonal relationships with internal and external contacts at all levels.
- Ability to work with case management staff to expedite the resolution of member concerns.
- Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.
- Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
- Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.
Nice To Haves
- Two (2) years of related experience.
- Associate degree in healthcare related field.
- Knowledge of HMO, Medi-Cal/Medicare and health services.
- Knowledge of principles and practices of health care service delivery and managed care, Medi-Cal eligibility and benefits.
- Knowledge of Principles and techniques to serve the SPD population in diverse social and ethnic groups.
- Ability to utilize effective charting practices and guidelines.
- Demonstrated ability of proficiency regarding; personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position.
- Bilingual in English/Spanish or English/Vietnamese, or English/Farsi is preferred.
Responsibilities
- Serves as a liaison between CHOC Health Alliance members/families, medical providers, and behavioral health providers.
- Identifies and reduces barriers to members' care.
- Assists the members in locating and accessing resources.
- Educates the members on the importance of accessing care promptly.
- Serves as the primary point of contact for the member and/or family.
- Will be an integral part of the member's interdisciplinary care team.
- Provides support to the members as they navigate the health care system.
- Works closely with member's case management team to resolve access, medical, and psychosocial related issues.
Benefits
- CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
