Patient Care Coordinator

BluePearl Pet Hospital•Avondale, AZ

1d•Onsite

About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital. This role is crucial for facilitating client and patient flow between the waiting room, exam rooms, CSR staff, and clinical staff. Key responsibilities include triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both hospital locations. BluePearl is dedicated to enriching lives through remarkable care for pets and offers a dynamic, fast-paced, and rewarding work environment. The company fosters a team-oriented culture focused on providing quality care. BluePearl is committed to associate growth, offering talent development programs, leadership workshops, and extensive career advancement opportunities as part of Mars Veterinary Health. They emphasize continuous learning through an annual continuing education allowance, free CE sessions, BluePearl University, and access to over 2,000 medical journals. BluePearl values associate well-being, providing comprehensive benefits and promoting a family-like culture. They are an Equal Opportunity Employer, committed to diversity and dignity, and a Drug-Free Workplace. BluePearl Specialty + Emergency Pet Hospital operates a national network of specialty and emergency pet hospitals, many open 24/7, utilizing innovative procedures, high-tech equipment, and the latest treatment methods, grounded in kindness and the belief that pets are family.

Requirements

Experienced Patient Care Coordinator
Committed and passionate about enriching lives through remarkable care for pets
Thrive in a fast-paced, dynamic, and rewarding work environment
Team player who enjoys working together on a team to provide quality care for pets
Possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card

Responsibilities

Act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff
Triage medical phone calls
Coordinate client/doctor communication
Perform ER visit follow-up calls for both locations
Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
Coordinate patient flow between multiple specialties
Manage Cornerstone hospital census
Facilitate discharge appointments for all services
Perform patient discharges in coordination with the technical team
Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
Receive and address patient care telephone calls from the general public
Call previous day's ER clients for follow-up feedback for both locations