Banner Staffing Patient Care Coordinator Banner Neurosurgery

Banner Health•Glendale, AZ

1d•Onsite

About The Position

The Patient Care Coordinator provides personalized coordination, clarification, and communication of administrative aspects of care, including patient needs assessments, insurance and authorization verification, registration, documentation, and appointment scheduling. The position partners with the clinical care team to support a seamless experience for patients and their families across the treatment continuum, and helps patients access resources to maintain optimal care. It also performs follow-up tasks identified through patient needs assessments or when additional resource support is needed. This role works independently under general supervision and established procedures in a clinic or physician-practice environment. The coordinator supports the assigned department and may also assist other departments. The position is a Banner Staffing Services registry/per-diem opportunity; hours are not guaranteed and no medical benefits package is offered. The stated schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma, GED, or equivalent working knowledge.
Skills and abilities typically attained with three or more years of experience working in a hospital or medical office.
Knowledge of medical terminology and payer contract terms and processes.
Ability to work under minimal supervision and make independent decisions using good judgment.
Excellent communication, human relations, attention-to-detail, organizational, interpersonal, and process-coordination skills.
Ability to perform basic math and handle confidential information and sensitive issues.
Ability to use common office and hospital software for patient intake, medical-history updates, scheduling, and billing.
For roles supporting a mobile medical unit, ability to travel within the local community.
For employees working at the specified behavioral health facilities or clinical settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained throughout employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Perform patient intake, including pre-registration and registration, and coordinate with the clinical care team to determine initial authorizations based on the anticipated treatment plan.
Obtain patient insurance benefit information for treatment services, including inpatient and outpatient care, prescription drugs, and, when necessary, travel and housing; answer questions and provide information to providers, patients, and third-party payors.
Obtain insurance authorizations and notifications throughout treatment, secure required signatures and documentation, and accurately document information in patient records.
Monitor and update insurance information, authorizations, preferred providers, and treatment-plan changes; coordinate with clinical teams and insurers to support continued coverage, maximize reimbursement, and minimize patient financial impact.
Provide administrative support by maintaining documents, proposals, correspondence, spreadsheets, reports, and records using business software and database applications for electronic medical records, billing, and data management.
Schedule physician appointments, tests, procedures, and surgeries, and provide preparation instructions when needed.
Prepare, process, and manage patient documentation in department databases; liaise among patients, billing departments, and payors to support accounts receivable and resolve outstanding issues or patient concerns.
Use effective customer service and ongoing communication with patients, departments, referral networks, and providers to ensure appropriate plans and protocols are followed; protect confidentiality and proactively address scheduling conflicts.
When assigned, manage medical records by coordinating with hospitals, practice offices, and ancillary services to obtain records; respond to referral requests for tests, procedures, and specialty visits; help ensure records comply with state and federal laws.
When applicable, reconcile charge tickets, identify incomplete tickets or missing charge or diagnosis codes, and notify clinical staff as needed.
Coordinate administrative functions supporting patient needs assessments, insurance and authorization verification, registration, documentation, financial counseling, and appointment scheduling; assist other departments as needed.