Patient Care Coordinator/Healthcare Marketer-Davis County

ROCKY MOUNTAIN CARE GROUP•Woods Cross, UT

1d•$60,000 - $70,000•Onsite

About The Position

The Patient Care Coordinator supports admissions, discharges, transfers, and business development for Rocky Mountain Care’s skilled rehabilitation facilities, home health, and hospice services in Davis County. The coordinator represents the organization to physicians, patients, hospital and skilled nursing facility discharge planners, case managers, social workers, families, and other community partners. The role helps convert referrals into admissions, supports occupancy and collections goals, and provides information and tours to prospective residents and their representatives. The position completes daily referral and admission tasks in accordance with applicable regulations and facility procedures. This includes tracking referral status, coordinating financial evaluations and payment options, obtaining required prior authorizations, maintaining accurate census and payment-status records, completing admission paperwork, and communicating with internal and external teams. The coordinator also supports customer service, facility assessment and performance-improvement activities, survey follow-up, safety, confidentiality, infection control, and compliance requirements. The role is based in an office and throughout the facility, with travel in the community. The usual schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility for occasional early or late days and evening or weekend marketing events. Work beyond normal hours, weekends, and holidays may be necessary, and the position is on call 24 hours a day, seven days a week.

Requirements

Must be at least 18 years old.
At least one year of demonstrated success in business development or marketing in a skilled nursing facility, assisted living facility, or related health care facility.
Highly motivated, energetic, and able to communicate effectively with physicians and their representatives, case managers, social workers, admission coordinators, and community representatives.
Understanding of customer service principles and exceptional interpersonal skills.
Sales and marketing experience with demonstrated skills and proven results as required by hospital organizations.
Must be able to obtain Reptrax/Vendor Mate credentials.
Working knowledge of Medicare and Medicaid eligibility rules.
Maintain a current driver’s license, auto liability insurance, and reliable transportation.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully and patiently with personnel, residents, patients, family members, visitors, government personnel, and the general public, including difficult or emotionally upset individuals.
Ability to relay information concerning a resident’s or patient’s condition.
Must not pose a threat to the health and safety of others in the workplace.
Must be able to move intermittently throughout the workday and assist with evacuation during emergencies.
Meet company general health requirements, including medical and physical examinations and immunity-status checks.
Ability to work beyond normal hours and on weekends and holidays when necessary; available on call 24 hours a day, seven days a week.
Ability to work to task completion despite frequent interruptions.
Ability to bend, stoop, kneel, crouch, perform overhead lifting, and complete other common physical movements needed for the position.
Agree to abide by company standards, policies, procedures, and compliance and ethics requirements.

Nice To Haves

An associate degree in business or marketing is preferred but not required.
Clinical knowledge is a plus.
Knowledge of insurance coverage and authorization processes pertaining to long-term care is helpful.

Responsibilities

Develop business and represent the organization’s skilled rehabilitation, home health, and hospice services in the Davis County area.
Meet with physicians, patients, discharge planners, case managers, social workers, families, and community representatives.
Collaborate with continuum partners toward shared occupancy and collections goals.
Perform assigned daily tasks to facilitate conversion of referrals to admissions and keep referral status current.
Communicate referral status and requests for additional information to external team members.
Coordinate daily with central intake, the business office, administrators, and directors on financial evaluations and payment options.
Identify payors requiring prior authorization and coordinate with the appropriate departments and individuals to obtain authorization.
Maintain working knowledge of payment sources, including insurance, Medicare, Medicaid, private pay, Veterans Administration contracts, and hospital contracts.
Process assigned referrals promptly and accurately.
Ensure admissions, transfers, and discharges are entered accurately in facility software.
Record resident payment-status changes in the facility census communication tool and resident records.
Meet with prospective residents and representatives, provide facility information, and conduct tours.
Use the telephone to communicate with families, residents, hospitals, insurance companies, and others about referrals.
Use computers, electronic medical records, spreadsheets, and other tools to process referrals.
Complete and file admission paperwork according to facility policy.
Inform the Admissions Director of barriers to admissions and maintain referral tracking information as assigned.
Communicate room assignments for pending admissions to interdisciplinary team members in a timely manner.
Complete the daily census and participate in facility assessment and performance-improvement activities as needed.
Collaborate with interdisciplinary teams, families, hospitals, and the community to resolve issues and improve the admissions process.
Promote teamwork, mutual respect, effective communication, safe work practices, and accident prevention.
Support facility plan-of-correction activities and complete follow-up duties as assigned.
Treat residents and patients with dignity and respect, protect their rights, and maintain confidentiality of protected health information.
Follow facility policies, procedures, business conduct standards, and applicable state and federal requirements; report noncompliance, confidentiality breaches, discrimination, retaliation, and allegations of abuse or neglect as required.
Follow safety, hygiene, infection-control, and emergency procedures; participate in drills and training and carry out assigned emergency-plan duties.
Report occupational exposures, work-related injuries, and illnesses promptly.
Complete assigned training and skills competency requirements.