Tooele

ROCKY MOUNTAIN CARE GROUP•Woods Cross, UT

4d•$60,000 - $70,000•Onsite

About The Position

Rocky Mountain Care, LLC is seeking a Full-Time Healthcare Marketer/Patient Care Coordinator for the West Valley/Tooele, UT areas. This role is crucial as the "face" of our Home Health and Hospice services, responsible for developing our business within these communities. The position involves meeting with physicians, patients, discharge planners from hospitals and skilled nursing facilities, and others in need of our services. We are committed to EXCELLENCE in care delivery and are looking for a motivated individual to join our team in the rapidly growing healthcare industry. The successful candidate will be prepared to discuss principles from the book "Leadership and Self-Deception" to understand our company culture.

Requirements

Must be highly motivated, energetic, and able to communicate effectively with physicians/their representatives, case managers, social workers, admission coordinators and/or other representatives of the community.
Working knowledge of Medicare and Medicaid Eligibility rules.
Sales and marketing experience, with demonstrated skills and proven results as required by Hospital Organizations.
Must be able to receive Reptrax/Vendor Mate credentials.
Maintain current driver's license, auto liability insurance, and reliable transportation.
Must be 18 years of age.
Must have, as a minimum, one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility, assisted living facility or in another related health care facility.
Understanding of customer service principles and exceptional interpersonal skills.
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of teamwork.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents, patients, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents, patients, family and staff.
Must be able to relay information concerning a resident or patient’s condition.
Must not pose a threat to the health and safety of other individuals in the workplace.
Meets general health requirements according to company policy, including medical and physical exams and checking immunity status to various infectious diseases.
Agreement to abide by all standards, policies, and procedures of the company, including the company’s compliance and ethics program, is a condition of employment.

Nice To Haves

Clinical knowledge is a plus!
Associates degree in business or marketing is preferred but not required.
Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Responsibilities

Continue to develop our business in the West Valley/Tooele, UT areas.
Meet with physicians, patients, discharge planners for hospital and skilled nursing facilities, and others who are in need of our services.
Completes day-to-day tasks regarding admission, discharge, and/or transfer of residents in accordance with local, state and federal standards and regulations, as well as established policies and procedures.
Participates in an open and collaborative relationship between continuum partners (i.e. home health, hospice, SNF, ALF, etc.) working toward shared goals for occupancy census and collections.
Performs duties daily as delegated by the Regional Development Director to facilitate the conversion of referrals to admission status.
Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.
Communicates daily with central intake, business office, administrator/directors to complete financial evaluations for potential referrals and payment options.
Works with the appropriate department and individuals to ensure prior authorization is obtained for payment entities that require it.
Assists with processing referrals timely on a daily basis as assigned.
Ensures residents or patients are admitted, transferred and discharged from the facility software accurately on a daily basis.
Records resident pay status changes on the facility’s internal daily census communication tool.
Records resident pay status accurately in the resident’s record at time of admission.
Behaves in a manner aligned with facility goals for occupancy and customer service.
Meets with potential residents/representatives daily and provides information about the facility.
Provides tours of the facility daily, and as requested by potential residents/representatives.
Uses the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.
Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.
Completes admission paperwork and files according to facility policy.
Informs the Admissions Director of obstacles or barriers to admitting residents.
Maintains daily referral tracking information as assigned by the Admissions Director.
Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.
Completes the daily census.
Participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
Collaborates with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process.
Promotes teamwork, mutual respect, and effective communication.
Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director.
Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
Treats all residents or patients with dignity and respect.
Promotes and protects all resident or patient’s rights.
Establishes a culture of compliance by adhering to all facility policies and procedures.
Complies with standards of business conduct, and state/federal regulations and guidelines.
Follows appropriate safety and hygiene measures at all times to protect residents, patients and themselves.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents or patients to supervisor and/or administrator.
Protects residents or patients from abuse, and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
Participates in all life safety and emergency drills and trainings where applicable.
Fulfills responsibilities as assigned during implementation or activation of the emergency plan.
Reports work-related injuries and illnesses immediately to supervisor.
Completes all assigned training and skills competency.
Follows established infection control policies and procedures.