Patient Care Coordinator

InnovaCare Health • Orlando, FL

5d • Onsite

About The Position

The Patient Care Coordinator (PCC) welcomes patients and visitors, manages the waiting room to ensure timely service, and handles the front desk workflow. This role involves managing provider schedules, maintaining accurate patient registration information, and assisting patients with various issues related to the healthcare system, financial, or social barriers. The PCC also supports patients with intake processes, collects payments, and may manage cashier duties. Additionally, the role involves answering phones, scheduling appointments, managing medical records, and processing requests for medical record releases. All other related duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.
• Ability to lift to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.

Nice To Haves

• At least 2-3 years in a medical related customer service role.
• Bilingual in English/Spanish preferred but not required.
• Ability to properly drive and operate a vehicle.
• Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival and keeps patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA’s.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments.
• May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED