Patient Care Coordinator

WEA CA PC • Los Angeles, CA

31d • $25 - $28 • Remote

About The Position

The Patient Care Coordinator serves as a key member of the Wellness Equity Alliance (WEA) care team, responsible for conducting telephonic outreach to prospective CalAIM members and connecting eligible individuals to WEA's Enhanced Care Management (ECM) and Community Supports programs. This position focuses exclusively on remote outreach activities, engaging patients through phone calls, educating them on available services, and facilitating enrollment into appropriate programs. The ideal candidate is compassionate, organized, comfortable making a high volume of outbound calls, and passionate about improving health outcomes for underserved populations.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of patient centered care experience in patient services, healthcare outreach, call center operations, care coordination, or a related field.
• Excellent verbal communication and active listening skills.
• Strong organizational and documentation skills.
• Ability to work independently in a remote environment.
• Proficiency with Microsoft Office and web-based applications.
• Ability to manage a high volume of outbound calls while maintaining professionalism and empathy.
• Strong interpersonal and relationship-building skills.
• Ability to engage individuals from diverse backgrounds with cultural sensitivity.
• Demonstrated ability to meet performance goals and productivity metrics.
• Strong problem-solving and critical-thinking abilities.
• Ability to maintain professionalism when interacting with vulnerable populations.
• Commitment to WEA's mission of advancing health equity and improving access to care.

Nice To Haves

• Experience working with Medicaid/Medi-Cal populations.
• Experience with CalAIM, Enhanced Care Management (ECM), Community Supports, or population health programs.
• Bilingual English/Spanish strongly preferred.
• Experience using electronic health records (EHRs), CRM systems, or care management platforms.

Responsibilities

• Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists.
• Explain WEA services, Enhanced Care Management (ECM), and Community Supports programs to eligible individuals.
• Build rapport and engage individuals who may be hesitant or difficult to reach.
• Screen potential participants for program eligibility and interest.
• Schedule enrollment appointments and coordinate warm handoffs to Care Managers and other clinical team members.
• Document all outreach activities, patient interactions, and enrollment outcomes accurately in designated systems.
• Maintain productivity standards related to outreach volume, contact rates, and enrollment goals.
• Follow established workflows, scripts, and compliance requirements regarding patient communication.
• Collaborate with supervisors and program staff to improve outreach effectiveness and patient engagement.
• Maintain confidentiality and comply with HIPAA and all applicable privacy regulations.
• Participate in team meetings, training sessions, and quality improvement initiatives.
• Meet daily outreach targets, including outbound call volume, successful contacts, and enrollment conversion goals.
• Maintain accurate tracking of outreach outcomes and disposition codes.
• Complete follow-up activities within established turnaround times.
• Perform other duties as assigned.
• Accurately document all patient interactions in real time using approved systems and workflows.
• Adhere to all documentation, privacy, and regulatory requirements including HIPAA, CalAIM, and health plan contractual standards.
• Participate in routine quality assurance reviews and coaching sessions.

Benefits

• Professional Development: Opportunity to collaborate with cross-functional leaders across Behavioral Health, Medical, Street Medicine, Public Health, Rural Health, and Tribal Health initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED