Patient Care Coordinator

Avant Respiratory•Edmonton, AB

1d•CA$19 - CA$23•Onsite

About The Position

Patient Care Coordinator – Edmonton, Alberta Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Edmonton team. This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

Requirements

A minimum of 2+ years in an administrative position
Excellent organizational and administrative skills with impeccable attention to detail
Proficiency with the Microsoft Office Suite
A positive, supportive attitude and strong client service skills — our patients deserve the best
Ability to quickly learn and understand new processes in a constantly changing environment
A professional, friendly, interpersonal manner with strong customer service values
Strong written and verbal communication skills
Good time management skills and the ability to work effectively under pressure and meet deadlines
Ability to multi-task, assess situations, and prioritize tasks accordingly

Nice To Haves

Experience in health care or sleep therapy is an asset but not required — training is provided
Experience using an EMR system is considered an asset

Responsibilities

Provide day-to-day support to patients and help answer their questions so they get the care they need
Provide day-to-day support to our Respiratory Therapists and other team members as required
Obtain patient medical histories and insurance information; update medical charts and enter patient data
Coordinate appointment types for patients, including booking and rescheduling follow-ups
Review data on clinical activity and prepare associated reports as required
Answer telephone inquiries from patients and others, screening calls to determine nature and urgency, referring calls as appropriate, and scheduling appointments
Assist patients with insurance pre-authorizations and claim approvals
Maintain the cleanliness and serviceability of equipment, arranging for maintenance and repair as needed
Perform other miscellaneous job-related duties as assigned