Front Desk Receptionist (Patient Care Coordinator)

Bedford Commons OBGYN•Bedford, NH

3d•Hybrid

About The Position

At Bedford Commons OBGYN, our commitment to providing Uncommon Care begins at the front desk. Our front office team plays a vital role in creating a welcoming, supportive, and seamless experience for every patient who walks through our doors. We are seeking a compassionate, enthusiastic, and patient-focused individual to join our team in a full-time Patient Access Representative role. The Patient Access Representative is responsible for performing key front office and clinical administrative tasks while maintaining a professional, friendly, and service-oriented approach. This role requires strong communication skills, attention to detail, and the ability to manage multiple systems in a fast-paced healthcare environment. The ideal candidate is compassionate, organized, and committed to delivering excellent patient care and customer service.

Requirements

High school diploma or equivalent required
Proficiency with computers and willingness to learn new systems

Nice To Haves

Previous customer service experience strongly preferred
Experience in a medical office or healthcare setting preferred but not required
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment

Responsibilities

Greet and check-in patients in a warm, professional, and approachable manner
Communicate procedures and registration requirements to patients upon arrival
Schedule appointments in person and over the phone using an electronic scheduling system
Manage high-volume patient call queues in a timely and professional manner
Collect co-payments and ensure accurate transaction processing
Verify, update, and maintain patient demographic and insurance information
Safeguard confidential patient information in compliance with HIPAA regulations
Navigate multiple computer systems and software platforms efficiently
Collaborate with clinical and administrative teams to ensure smooth patient flow
Support a team-based approach to ensure the best patient experience
Maintain regular attendance in accordance with practice policy
Perform additional duties as assigned by management