Patient Care Coordinator - Thorncliffe Dental Centre

dentalcorp•Toronto, ON

2d•CA$22 - CA$25•Onsite

About The Position

Thorncliffe Dental Centre is a patient-focused dental practice dedicated to providing high-quality care in a welcoming and professional environment. Our team offers a comprehensive range of dental services using modern technology and a personalized approach to help patients achieve healthy, confident smiles. As a Dental Assistant, you will join a collaborative team that values compassion, teamwork, and clinical excellence. We are committed to creating a positive experience for both our patients and staff while supporting professional growth and development.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner