Patient Care Coordinator

Porch Light Health•Denver, CO

8d•$19 - $24•Onsite

About The Position

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team in a fast-paced, dynamic medical setting. This entry-level position offers comprehensive training and the opportunity to make a direct impact on the lives of patients.

Requirements

High school diploma or GED equivalent required.
Basic computer skills, including proficiency with office software and EHR systems.
Reliable transportation is required for commuting to the clinic.
Strong organizational and time management skills are essential.
Must be reliable, punctual, and able to work effectively in a team environment.
Valid driver’s license is required.

Nice To Haves

Experience in a medical clinic or addiction treatment setting is preferred.
Experience can substitute for educational requirements in some cases.

Responsibilities

Coordinate patient appointments and ensure timely and accurate scheduling.
Take and record vital signs (e.g., blood pressure, temperature, heart rate) and gather essential patient information.
Answer phone calls, assist patients with inquiries, and provide direction as needed.
Admit and register patients into the clinic system, ensuring all necessary documentation is completed.
Accurately input patient data into the clinic’s electronic health record (EHR) system and maintain updated patient files.
Assist with building upkeep, cleaning, and ensuring the clinic environment is safe and welcoming.
Relay information between patients and medical providers, ensuring smooth communication and efficient care.
Provide exceptional service to patients by assisting with inquiries, directing them to appropriate services, and fostering a compassionate and supportive clinic atmosphere.
Demonstrate competency in verbal de-escalation, crisis intervention techniques, and maintaining a calm, professional demeanor in stressful situations.
Follow HIPAA, OSHA, and other safety protocols to ensure patient confidentiality and a safe work environment.
Develop a high-level understanding of Medication-Assisted Treatment (MAT), Harm Reduction and Low Barrier/High Access Treatment, Patient confidentiality (HIPAA), Safety practices (OSHA), and Crisis Intervention and De-escalation.