Patient Care Coordinator for a Behavioral Health Organization in US (Home Based Full Time)

Virtual Coworker•Cranberry Township, PA

10d•Remote

About The Position

This is a full-time, home-based position for a Patient Care Coordinator within a behavioral health organization in the US. The role involves managing patient care support tasks, ensuring seamless communication between patients and providers, and maintaining compliance with all relevant regulations.

Requirements

Experience in responding to patient and provider support requests via in-person, phone, or electronic communication.
Ability to communicate with providers to ensure collaboration among care team members.
Skill in matching patient service requests based on treatment reason, appropriateness, insurance compatibility, and provider availability.
Proficiency in monitoring patient documentation completion for compliance.
Experience performing patient care support tasks including scheduling, records requests, releases of information, patient information updates, documentation assignments, medication refills, and technology troubleshooting.
Ability to collaborate and support other care coordinators.
Experience reporting qualitative and quantitative information to Patient Care Specialists and Care Manager.
Ability to provide trauma-informed support with empathy and professionalism.
Knowledge of and compliance with federal and state laws, regulations, and ethical guidelines related to mental healthcare (e.g., HIPAA Privacy Rule, Mental Health Procedures Act, HITECH Act).
Ability to support a positive and collaborative work environment.

Responsibilities

Respond to patient and provider support requests and communications for all service lines via in-person, phone or electronic communication.
Communicate with providers to ensure collaboration among members of the care team prioritizing quality, integrated care.
Match new and current patient service requests based on criteria set for patient-provider matching such as reason for seeking treatment, appropriateness for care, insurance compatibility, and provider availability.
Monitor patient completion of documentation requirements to ensure compliance with organizational policy and procedure.
Perform patient care support tasks related to scheduling, records requests and releases of information, patient information updates (e.g., demographics, contact info), documentation assignments, medication refills, and technology troubleshooting.
Collaborate and support other care coordinators to ensure the care team prioritizes quality, integrated care.
Report qualitative and quantitative information to Patient Care Specialists and Care Manager to support ongoing feedback of organizational processes.
Provide trauma-informed support by responding to team members or patients with empathy and professionalism.
Comply with all relevant federal and state laws, regulations, and ethical guidelines related to mental healthcare such as but not limited to the HIPAA Privacy Rule, the Mental Health Procedures Act, and the Health Information Technology for Economic and Clinical Health Act.
Support a positive and collaborative work environment with team members.