Patient Care Coordinator

InnovaCare • Orlando, FL

3d • Onsite

About The Position

The Patient Care Coordinator (PCC) is responsible for managing the front desk workflow, ensuring efficient patient flow, and providing excellent customer service. This role involves welcoming patients, managing waiting room times, handling patient registration, assisting with financial responsibilities, and maintaining medical records. The PCC plays a crucial role in problem-solving patient issues related to the healthcare system and financial barriers, and may also assist with scheduling follow-up appointments.

Requirements

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Nice To Haves

• At least 2-3 years in a medical related customer service role.
• Bilingual in English/Spanish preferred but not required.

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival and keeps patients informed of delays.
• Manages the front desk workflow and communicates with Medical Assistants (MAs).
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem-solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments.
• May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in a timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED