Patient Care Coordinator (Front Desk)

Upperline Health • Lake Butler, FL

4d • Onsite

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to support our physicians and care teams in delivering an outstanding patient experience. This role is primarily based in our Bel Air clinic and serves as a key connection between patients and providers. Patient Care Coordinators play an essential role in ensuring patients feel welcomed, informed, and prepared for their visits. This position is ideal for individuals who value meaningful work, enjoy helping others, and want to grow within a stable healthcare organization.

Upperline Health’s C.A.R.E.S. values guide how we care for patients and support one another: Compassion – Treat every patient with empathy, dignity, and kindness. Accountability – Take ownership of responsibilities and uphold the highest standards of accuracy and reliability. Respect – Foster a welcoming, inclusive, and professional environment for patients and colleagues. Excellence – Strive for continuous improvement and exceptional service in every interaction. Service – Deliver care with purpose, supporting patients and providers at every step of the care journey.

As Upperline Health continues to grow, Patient Care Coordinators are essential to sustaining our patient-centered, value-based care model. This role ensures seamless clinic operations and positive patient experiences, directly supporting quality outcomes and long-term organizational success. This is more than an administrative position—it is an opportunity to make a meaningful impact every day while building a long-term career in a stable, supportive healthcare organization.

Requirements

• Experience in a front-office, customer service, or healthcare clinic role preferred
• Prior podiatric or orthopedic practice experience preferred
• Medical billing and coding experience highly preferred
• Experience using an EMR system; athenahealth preferred
• Strong communication skills and professional presence
• Ability to thrive in a fast-paced, team-oriented environment
• Exceptional customer service and patient-first mindset
• Reliable transportation required

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly
• Ensure accurate and timely patient check-in and information collection
• Assist with appointment scheduling and patient inquiries
• Maintain on-time clinic flow by notifying providers of patient arrivals
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth)
• Collect patient payments and assist with billing-related questions
• Manage office supply inventory and maintain an organized front office
• Protect patient privacy and maintain confidentiality at all times
• Support clinic operations with additional duties as needed
• Travel to nearby clinics to provide additional support when required

Benefits

• Competitive compensation
• Generous, comprehensive benefits including medical, dental, vision, 401(k), and paid time off
• Work-life balance with regular weekday clinic hours
• Supportive, interdisciplinary team environment
• A mission-driven organization experiencing sustained growth and long-term stability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed