Patient Care Coordinator-1

InnovaCare•Tampa, FL

7d•Onsite

About The Position

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Requirements

High school diploma or GED equivalent.
Strong customer service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized and ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert in computer literacy in electronic health record.
Ability to react calmly and effectively in emergency situations required.
Basic mathematical skills.
Safe work practices in a clinic setting.
Able to follow through with delegated tasks.

Nice To Haves

At least 2-3 years in a medical related customer service role.
Bilingual in English/Spanish preferred but not required.

Responsibilities

Welcome patients and visitors upon arrival to the clinic.
Manage the waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
Manage the front desk workflow and communicates with the MA’s.
Manage the providers schedule daily.
Maintain accurate registration by obtaining, recording, and updating personal and financial information.
Assist patients in problem-solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
Assist patient with intake processes including scanning required documents.
Collect patient’s financial responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
Process walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
Answer phones and schedules appointments.
May also assist the case manager with scheduling hospital follow-up.
Manage medical records (maintains, files/scans, prepares for schedule).
Ensure all correspondence is scanned and/or filed in a timely manner.
Process requests for medical records release and maintains appropriate logs, etc.
Perform all other related duties as assigned.