Patient Care Coordinator-1

InnovaCare Health • Tampa, FL

9d • Onsite

About The Position

The Patient Care Coordinator (PCC) serves as the initial point of contact for patients and guests at InnovaCare Health facilities. This role involves assessing, facilitating, planning, and advocating for patients' healthcare needs on both an individual and ongoing basis. The PCC manages the front desk operations, ensures efficient patient flow, and supports providers by managing their schedules.

Requirements

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Nice To Haves

• At least 2-3 years in a medical-related customer service role.
• Bilingual in English/Spanish preferred but not required.

Responsibilities

• Welcome patients and visitors upon arrival to the clinic.
• Manage the waiting room to ensure wait times are within 15 minutes of arrival, notifying patients of any delays.
• Manage front desk workflow and communicate with Medical Assistants (MAs).
• Manage provider schedules daily.
• Maintain accurate registration by obtaining, recording, and updating personal and financial information.
• Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters, arrange transportation services, or assist with prescription assistance); and facilitate PCP changes if necessary.
• Assist patients with intake processes, including scanning required documents.
• Collect patient financial responsibility (e.g., co-payments, co-insurance, deductibles) and issue receipts.
• Manage cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
• Process walk-in patients and visitors, greet them, answer phone calls promptly and professionally, and schedule appointments per guidelines.
• Answer phones and schedule appointments.
• Assist case managers with scheduling hospital follow-ups.
• Manage medical records, including maintaining, filing/scanning, and preparing them for schedules.
• Ensure all correspondence is scanned and/or filed in a timely manner.
• Process requests for medical records release and maintain appropriate logs.
• Perform all other related duties as assigned.

Benefits

• InnovaCare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED