Patient Care Coordinator

Sprinter Health•Menlo Park, CA

16h

About The Position

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact. As we rapidly expand our operations and partnerships across the healthcare spectrum, we are seeking an experienced, customer-centric Patient Care Coordinator to join our Care Coordination team. In this role, you will serve as a primary point of contact responsible for ensuring accurate, efficient, and timely processes before and after a patient’s in-home visit. We are looking for a detail-oriented, process-driven operator who can manage high-volume workflows while delivering a seamless experience for both patients and our mobile phlebotomists (known as Sprinters).

Requirements

At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, Patient Care Navigator, or a closely related role)
Working knowledge of HIPAA, patient privacy standards, and common medical terminology
Experience communicating with doctors’ offices, hospitals, labs, and clinics via phone and email
Experience using electronic health record (EHR) systems and other healthcare software
Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
Experience handling high-volume outbound patient calls, including result delivery and post-visit follow-up, with confidence, empathy, and the ability to meet defined SLAs or productivity targets
Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation
Strong written communication skills with the ability to document clearly and accurately
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Self-motivated with strong follow-through, accountability, and ownership of work
Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care

Nice To Haves

Experience working in an EMR (Elation experience is a plus)
Experience with Zendesk or similar ticketing systems
Experience in a results-delivery with exposure to clinical workflows and documentation requirements
Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment

Responsibilities

Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs, ensuring timely and accurate communication of lab results, follow-up instructions, and next steps
Provide clinical and administrative support before, during, and after patient visits by validating labs, confirming documentation, and ensuring visits are ready for in-home care delivery
Upload and manage clinical documents with accuracy and timeliness
Monitor and track lab results and imaging reports through Quest and other clinical applications, escalating clinical concerns or documentation gaps as needed
Serve as a liaison between patients, providers, and internal clinical and administrative teams by communicating updates, issues, and follow-ups clearly to ensure continuity of care
Maintain and update the provider directory including fax numbers when applicable
Partner with health system and health plan counterparts to obtain missing appointment information, share updates, and identify workflow improvements
Oversee medical record management and maintain strict confidentiality and HIPAA compliance at all times
Monitor daily workflows to identify gaps or inefficiencies; suggest and support process improvements in a fast-moving, evolving environment
Adapt quickly to updated SOPs, tools, and priorities as the organization scales