Patient Care Coordinator Metro Optics Westchester Square
About The Position
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community. Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.
Requirements
- High School graduate or equivalent
- Minimum of one year strong customer service skills (internal/ external)
- Strong communicator and listener
- Problem solving ability
- Organization skills
Nice To Haves
- Experience in healthcare
- Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
- Basic knowledge of services, products, vision insurance plans/coverage and office operations
- Strong interpersonal skills
Responsibilities
- Greets patients without delay.
- Promptly answers the telephone in a friendly and courteous manner.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
- Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
- Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
- Ensures all office systems are maintained.
- Maintains a safe working environment for all team members and patients.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related tasks as needed.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Consistently maintains proper dress code.
- Performs other administrative responsibilities as assinged by Practice Manager or as business needs.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
