Patient Care Coordinator
About The Position
BluePearl Specialty + Emergency Pet Hospital is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital. This role acts as a liaison between the front and back of the hospital, facilitating client/patient flow, triaging medical phone calls, and coordinating communication between clients and doctors. The position also involves performing follow-up calls, scheduling, and assisting with discharges. The hospital is part of the Mars Veterinary Health network, offering extensive opportunities for career advancement and continuous learning.
Requirements
- Experienced Patient Care Coordinator
- Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
Nice To Haves
- Experience in an emergency and specialty hospital setting
Responsibilities
- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback
- Preparing medications to go home
- Providing daily updates for hospitalized patients
- Financial updates
- Maintaining and tracking lab results on behalf of clinicians
- Obtain medical records from RDVM for upcoming appointments
Benefits
- Trupanion pet insurance
- Discounts for pet treatments, procedures, and food
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals for clinicians
- Health, dental, vision, and life insurance options
- Parental leave benefits
- Flexible work schedules
- Paid time off
- Floating holiday plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
