Patient Care Coordinator-St. Louis, MO

Sonova AG•St. Louis, MO

1d•Onsite

About The Position

The Hearing Care Coordinator (HCC) at Connect Hearing, part of AudioNova, works closely with the clinical staff to ensure patients receive quality care and service. This role involves partnering with onsite Hearing Care Professionals to support referring physicians and patients. Key responsibilities include scheduling appointments, verifying insurance benefits and details, and assisting with various support needs within the clinic. The HCC will also greet patients, manage patient intake forms and files, handle patient check-ins/outs, process payments, provide first-level patient support, process repairs under supervision, manage financial reports and bank deposits, handle sales of accessories, process patient orders, maintain equipment and instruments, manage inventory, and assist with community outreach events.

Requirements

High School Diploma or equivalent
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
Previous customer service experience is required

Nice To Haves

Associates degree, preferred
Prior experience/knowledge with hearing aids is a plus
EMR/EHR experience a plus
2+ years in a health care environment is preferred

Responsibilities

Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients’ insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month