PCC - General Offices
Sonrava Health•Loma Linda, CA
•$18 - $22
About The Position
The Patient Care Coordinator (PCC) serves as the key liaison for patients and ensures a seamless, welcoming experience. The PCC greets patients, introduces them to the office, coordinates treatment services, and builds lasting relationships. The role calls for exceptional communication skills, a passion for outstanding customer service, and sales ability.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in customer service, sales, receptionist work, or an equivalent role.
- Excellent communication skills for interacting with patients, office staff, and third-party stakeholders.
- Attention to detail when maintaining patient records and managing financial transactions.
Nice To Haves
- Customer service, sales, receptionist, or equivalent experience preferably in a healthcare or dental setting.
- Experience with dental practice management software such as Denticon or Dentrix.
Responsibilities
- Greet and welcome patients in a timely, professional, and engaging manner.
- Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
- Provide patient consultations and communicate recommended treatments, service costs, insurance coverage, and payment options.
- Contact patients to follow up on visits and build lasting patient relationships.
- Ensure compliance with health, privacy, and safety regulations.
- Travel as needed for training and to perform job functions.
Benefits
- Healthcare benefits, including medical, dental, and vision.
- Paid time off.
- 401(k).
- Employee Assistance Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
