Patient Care Coordinator / Sterilization Technician - Wexford Square Dental Office

dentalcorp•Brampton, ON

2d•CA$23 - CA$25•Onsite

About The Position

Join Wexford Square Dental, a welcoming and community-focused practice located in Brampton, Ontario. We are committed to providing high-quality dental care with a focus on patient comfort, education, and long-term oral health. Our experienced team offers a full range of services in a modern and friendly environment. Brampton is one of Canada’s fastest-growing cities, offering a vibrant mix of cultures, excellent amenities, and easy access to parks, shopping, and transit—making it a great place to live and work. If you’re passionate about delivering exceptional dental care and want to be part of a supportive, professional team, we’d love to hear from you – apply today!

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
Clean, package, sterilize, and store dental instruments in compliance with IPAC standards and provincial regulations
Operate and monitor sterilization equipment, completing required testing and documentation
Maintain accurate records to support compliance and audit readiness
Ensure a clean, safe, and organized reprocessing area following health and safety protocols
Identify and report equipment or sterilization issues promptly
Collaborate with the clinical team to support efficient patient flow