Patient Care Coordinator (LVN) – Surgical Care Navigation

Thomas Talent Network•San Francisco, CA

1d•Hybrid

About The Position

We are partnering with a rapidly growing healthcare technology company that is transforming how self-insured employers manage surgical care and healthcare costs. By combining personalized patient support, data-driven decision-making, and innovative technology, the organization helps patients navigate complex surgical journeys with confidence. This is an opportunity to join a mission-driven team at an exciting stage of growth, where your contributions will have a direct impact on patient outcomes and company success. As a Patient Care Coordinator (LVN) , you will serve as a primary point of contact for patients throughout their care navigation journey. You'll help patients understand and access their surgical benefits, coordinate communication across stakeholders, and ensure a seamless experience from enrollment through care coordination. This role is ideal for someone who enjoys patient engagement, thrives in a fast-paced environment, embraces new technology, and is excited about helping improve healthcare delivery.

Requirements

Active Licensed Vocational Nurse (LVN) license in any U.S. state
2–7 years of experience in healthcare care coordination, patient engagement, case management, or a related field
At least 2 years of remote healthcare experience
Experience working with patients via phone, including outreach and engagement activities
Strong communication, organizational, and relationship-building skills
Comfort working in a fast-paced, evolving environment
Experience using digital tools such as Google Workspace, Salesforce, EMRs, or healthcare technology platforms
Interest in leveraging AI and emerging technologies to improve workflows and patient experiences
Ability to work independently while collaborating effectively across teams
A patient-first mindset and commitment to delivering exceptional service
Strong attention to detail and follow-through
Adaptability and curiosity in a technology-driven environment
Confidence navigating ambiguity and contributing to process improvements
Enthusiasm for working as part of a collaborative, high-performing team

Nice To Haves

Experience in healthcare technology, digital health, or startup environments
Familiarity with surgical care pathways, including orthopedic, spine, bariatric, or cardiac procedures
Bilingual proficiency in Spanish or Hindi
Experience supporting self-insured employer healthcare programs or value-based care models

Responsibilities

Conduct proactive outreach to eligible patients and educate them about available surgical care benefits
Guide patients through enrollment, onboarding, and eligibility verification processes
Collect and organize required medical records and documentation
Coordinate communication among patients, providers, nurses, and internal operations teams
Maintain accurate patient records and case documentation within company systems
Provide exceptional customer service and support throughout the patient journey
Share patient insights to help improve workflows, processes, and technology solutions
Collaborate with leadership and cross-functional teams to support operational excellence and growth initiatives