PRN AZ , Patient Care Coordinator - Interventional Psychiatry (PRN/Part-Time)

Everbright Health•Mesa, AZ

8d•Onsite

About The Position

Everbright Health (a division of Careforce Inc) is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we’re building a next-gen HoldCo of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We’re starting with Interventional Psychiatry - bringing modern infrastructure, operational excellence, and scalable support. This is a role based in Mesa, AZ,85206 & Phoenix, AZ,85051 The Patient Care Coordinator is responsible for administering Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. This role ensures safe and accurate delivery of Interventional therapy while providing a positive, compassionate, and professional experience for patients throughout their treatment journey. The Coordinator plays a dual role in providing high-touch patient care and ensuring smooth administrative operations in a behavioral health clinic. This position involves facilitating the full treatment journey for patients receiving Transcranial Magnetic Stimulation (TMS) and intranasal Esketamine (Spravato®), while also managing administrative responsibilities such as scheduling, checking in patients, collecting payments, and maintaining accurate records.

Requirements

High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Healthcare, psychology, neuroscience, or certified medical assisting background preferred.
Prior experience in a mental health or medical setting is highly desirable.
Ability to follow detailed clinical protocols and safety guidelines.
Excellent interpersonal and communication skills.
Strong attention to detail and documentation accuracy.
Basic proficiency with computers and electronic health records.
Fluent in English; bilingual in Spanish preferred.
Behavior Technician Certification required.
Must have reliable transportation to and from the clinic.

Nice To Haves

Associate’s or Bachelor’s degree
Healthcare, psychology, neuroscience, or certified medical assisting background
Prior experience in a mental health or medical setting
Bilingual in Spanish

Responsibilities

Administer TMS treatments per physician orders and established protocols.
Monitor patients during and after treatment for safety and side effects.
Document treatment sessions in the electronic health record (EHR) system.
Provide emotional support and reassurance to patients throughout their treatment course.
Maintain cleanliness and safety of treatment rooms and equipment.
Report any technical issues, patient concerns, or deviations from protocol to the supervising provider.
Assist with administrative tasks, including checking in patients, collecting co-pays, and scheduling appointments.
Guide patients through the intake, treatment, and follow-up phases for TMS and Esketamine therapy.
Provide education about treatment processes, expectations, and safety protocols.
Monitor patients during treatment sessions, assist with pre-/post-treatment assessments, and report concerns to the clinical team.
Ensure all required clinical documentation is completed and filed accurately.
Assist with gathering insurance information and verifying coverage for TMS and Spravato®.
Help ensure pre-authorizations are initiated and followed up on in collaboration with the billing team.
Report daily patient updates, safety observations, and compliance concerns.
Support clinic flow by helping coordinate room readiness and daily schedules.