Patient Care Coordinator II

Howard Brown Health•Chicago, IL

6d•Onsite

About The Position

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives. Why Join Us? Be part of a mission-driven organization dedicated to health equity and social justice. Work in a supportive, inclusive, and culturally competent environment. Access to continuous learning opportunities and professional development. Comprehensive benefits package. Contribute to groundbreaking health initiatives and research.

Requirements

Associate degree is required or equivalent experience.
EPIC and APP training and certification must be met within 3 months of hire.
2-4 years of customer service or call center experience is required.
2 years of experience in patient services at Howard Brown Health (HBH) or 2-4 years of external care coordination experience is required.
1 year of internal experience in a healthcare environment using medical terminology or 3 years of external experience in a healthcare environment using medical terminology is required.
Ability to maintain and exceed designated quality and production standards
Strong computer skills and proficiency in typing, Google sheets, docs, slides, word, excel, and outlook
Strong analytical skills necessary to evaluate customer inquiries is required
Ability to manage multiple tasks and meet timelines
Knowledge of and ability to act as the subject matter expert for care coordination
Ability to coordinate efforts among internal and external customers and departments
Ability to build great working relationships with all Howard Brown Health departments
Ability to be flexible with constant realignment of priorities, workflow, and procedures to provide the most effective care coordination
Ability to maintain integrity, honesty, and accuracy in the representation of the organization while adhering to all Federal, State and company guidelines
Strong follow-up and interpersonal skills are required

Nice To Haves

1 year of clerical, data entry, or medical office experience is preferred.
Bilingual, English and Spanish speaking is preferred.
Knowledge of insurances is preferred.
Experience with scheduling patients is preferred.
Experience working or being involved with the LGBTQA community is preferred.

Responsibilities

Reviews patient demographics, problems, medications, and allergies through EPIC, and creates structured clinical care plans for patients using EPIC, APP and/or other payor platforms.
Reviews provider preferences and performs care coordination as directed by the provider.
Assists with scheduling patient medical appointments to ensure that patients receive routine, or follow-up care as indicated.
Answers inquiries from patients and providers and documents inquiries in EPIC, APP and/or other payor platforms.
Monitors and triages calls and electronic cases that may or may not require clinical intervention.
Collaborates with physicians, office staff, hospital departments and insurance/payor companies.
Conducts and documents outbound calls to clarify, follow-up, resolve patient inquiries and tracking personal metric performance.
Secures medical records via phone and EMR.
Performs related duties as assigned as well as assist in shadowing and training staff.

Benefits

Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
BCBS Dental
BCBS Vision
3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses